Position Summary:
The Internal IT Administrator will provide advanced IT support to Associates in the US and support to the Office 365 tenant(s) globally. In this role you will work closely with the Manager of Internal Infrastructure and contribute to the growth and improvement of the IT infrastructure and capacity – ultimately to the benefit of over 300 colleagues nationwide and internationally. In addition, this position will work both internally within the Information Systems group and cross-functionality across the entire organization to offer daily operations and systems support. Finally, this position will also be responsible for troubleshooting advanced hardware and software issues both in person and remotely.
Pay Information:
- Temp to Perm
- $28-$30/hr
- Full benefit package once perm
Qualifications:
- Associate degree or certificate(s) in IT related disciplines
- Must have a valid driver’s license and be willing to travel
- Ability to work in a fast-paced dynamic environment
- Excellent verbal and written communication skills
- Strong knowledge of networking and PC technologies
- Minimum 2 years of experience with Windows client & server OS, Windows Active Directory & Group Policy, Office 365 Services, Office 365 Apps, Azure AD, AV & Endpoint Management tools, and Identity Management tools
- Process automation using PowerShell scripting
- Mac end-user support is a plus
Duties and Responsibilities:
- Serve as an evangelist for Office 365 services. Work with other teams to support and encourage the adoption of Office 365 tools and technologies
- Maintain Office 365 and Active Directory
- Troubleshooting and customer focused experience w/ Office 365 and Exchange/Email
- Take ownership of Office 365 services and hybrid Exchange infrastructure
- Manage user subscription within Office 365 administration
- Tier 3 end-to-end support of all Office 365 products and email services
- Maintain security and permissions for Microsoft Teams and Org Wide Teams
